1. OVERVIEW
This page explains how to request deletion of your SmithBuddy account and the personal data associated with it. You can either delete your account from inside the app or request deletion by email. Both routes lead to the same outcome: full erasure of your account and the personal data we store on our servers.
If you only want to remove specific data — a single client, job, invoice, or photo — instead of your entire account, see section 6 of this page.
2. DELETE INSIDE THE APP (RECOMMENDED)
The fastest way to delete your account is from within SmithBuddy itself:
1. Open SmithBuddy and sign in to the account you want to delete.
2. Open Settings (gear icon).
3. Scroll down to the "Account" section.
4. Tap "Delete Account".
5. Read the confirmation dialog and confirm.
The deletion runs immediately. Your session is signed out on every device and the personal data stored against your account is removed from our servers as described in sections 4 and 5.
3. REQUEST DELETION BY EMAIL
If you no longer have access to SmithBuddy (uninstalled, lost device, locked out), email [email protected] from the address registered to your account. Use the subject line "Account Deletion Request" and include your registered email address in the body so we can verify ownership before processing.
We acknowledge requests within 7 business days and complete deletion within 30 days, as required by applicable privacy regulations.
4. WHAT IS DELETED
The following personal data is permanently erased from our systems when your account is deleted:
• Your authentication record (email address, phone number, hashed password).
• Your profile (full name, business name, contact details, preferences, timezone).
• All clients, jobs, estimates, invoices, products, and inventory items stored under your account.
• All expense records and receipts.
• Personal vault entries (notes and stored items).
• All photos, attachments, and files you uploaded.
• Device push tokens, session tokens, and verification metadata.
• Any AI prompts or generated assistant outputs tied to your account.
The corresponding subscription record at Google Play, Apple, or Stripe is owned by those providers; see section 7 for how to cancel an active subscription.
5. WHAT IS RETAINED, AND FOR HOW LONG
When you delete your account we perform a hard delete of all personal data linked to it. We do not keep anonymized invoice records, aggregated usage statistics, or any other identifying material on our side. The only short-term traces are operational, not identifying:
• Server access logs — anonymized request logs (status codes, timestamps, request IDs) are kept for up to 30 days by our infrastructure providers for security and abuse-prevention. They cannot be linked back to you.
• Database backups — our hosting provider maintains rolling encrypted backups for disaster recovery. Your deleted data may persist in those backups until they are rotated and overwritten (typically within a few weeks). The backups are not accessible to any user in normal operation and your data cannot be restored from them on request.
Your subscription purchase records at Google Play, Apple, or Stripe are held by those providers under their own retention policies; we do not store or have access to those records and cannot delete them on your behalf.
6. PARTIAL DATA DELETION
You do not need to delete your entire account to remove specific data. Inside SmithBuddy you can individually delete any client, job, estimate, invoice, photo, product, or other record at any time. Once deleted in the app the item is removed from our servers and the deletion is synchronized to all of your devices automatically.
For larger bulk deletions, contact [email protected] and we will help.
7. ACTIVE SUBSCRIPTIONS
Deleting your SmithBuddy account does NOT automatically cancel an active subscription. The subscription is owned by the platform you purchased it from. To cancel and stop being billed:
• Inside the app — open Settings, tap the Premium banner at the top, then tap "Manage Subscription". You will be taken to the right place automatically: Google Play on Android, Settings → Apple ID → Subscriptions on iOS/macOS, or the customer portal for web subscriptions.
• Google Play directly — play.google.com/store/account/subscriptions
• Apple App Store directly — apps.apple.com/account/subscriptions
• Web (Stripe) — use the customer-portal link sent in your purchase confirmation email, or contact us.
Cancel the subscription before deleting the account if you no longer want to be charged.
8. QUESTIONS
If you have any questions about account deletion, or about your rights under GDPR, CCPA, or other privacy regulations, contact us at [email protected]. We respond within 7 business days.